Non-Refund Policy

Ozalie’s Dream Designs LLC
Last Updated: April 22, 2025

Custom Orders & Digital Products

All sales on custom designs, including but not limited to logos, illustrations, branding packages, digital artwork, and downloadable items, are final and non-refundable. This includes:

Deposits or full payments for custom logo design projects
Personalized design services and revisions
Digital files delivered via email, download, or cloud transfer

Why No Refunds?

Custom work requires immediate creative investment and resources, including concept planning, sketching, design time, and personalized consultation. Once a project begins, time and design value are already committed to your order — even if a final file has not yet been delivered.

Design Revisions

While refunds are not available, we strive for complete satisfaction. Most custom projects include a set number of revision rounds (as outlined in your package). Additional revisions beyond the agreed scope may incur a small fee.

Client Approval & Ownership

Ownership of all final designs remains with Ozalie’s Dream Designs until full payment is received. No commercial rights are granted until the project is paid in full.

Questions?

If you have any concerns about your project, please contact us:

Email: sales@ozaliesdreamdesigns.com
Phone: (928) 224-9036